Refund Policy – Pet Hub

Effective Date: 2-11-2025

At [Your Pet E-Commerce Store Name], we strive to provide high-quality pet products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to make your shopping experience stress-free.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Refund requests must be made within [X] days of delivery.
• Items that are damaged, defective, or incorrect due to our error are eligible for a full refund.
• Perishable goods (such as pet food) and personal-use items (such as grooming tools) are not eligible for refunds unless defective or damaged upon arrival.

2. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [Your Contact Email] or [Your Contact Number] with your order details.
2. Provide proof of purchase and photos of the product (if applicable).
3. Our team will review your request and notify you of approval or rejection within [X] business days.
4. If approved, refunds will be processed to your original payment method within [X] business days.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards and promotional items.
• Opened pet food or treats due to hygiene and safety reasons.
• Customized or personalized products.

4. Return Shipping

• If the refund is due to a defective or incorrect product, we will cover return shipping costs.
• If the refund is due to a change of mind, the customer is responsible for return shipping fees.
• Items must be returned using a trackable shipping method.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check with your bank or payment provider, as processing times may vary.
• Contact us at [Your Support Email] for further assistance.

6. Exchanges

If you received a defective or damaged product and prefer an exchange instead of a refund, please contact us. We will arrange for a replacement at no additional cost.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page, and significant changes will be communicated to our customers.

8. Contact Us

If you have any questions regarding our Refund Policy, feel free to reach out to us:

📧 Email:pethub@hellokompass.com
📞 Phone: +88 0248811450