Privacy Policy – Pet Hub

Effective Date: 2-11-2025

At pet HUb , we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information to improve our services and ensure a smooth shopping experience:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Securely processed via third-party payment providers; we do not store credit/debit card details.
• Account Information: Login credentials, purchase history, and saved preferences.
• Device & Browsing Information: IP address, browser type, and pages visited to enhance website performance and security.
• Communication Data: Messages, emails, or customer support inquiries.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders.
• To provide customer support and respond to inquiries.
• To send order confirmations, updates, and promotional offers (if subscribed).
• To improve website functionality and user experience.
• To prevent fraudulent transactions and enhance security.
• To comply with legal obligations and enforce our policies.

3. How We Protect Your Information

We implement security measures to protect your personal data, including:

• Secure Socket Layer (SSL) encryption for transactions.
• Restricted access to personal data only for authorized personnel.
• Regular monitoring for security threats and data breaches.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Trusted Third-Party Service Providers: Payment processors, shipping partners, and marketing tools to improve service delivery.
• Legal Authorities: If required by law or to protect against fraud, security threats, or legal disputes.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

• Improve website navigation and user experience.
• Remember user preferences and shopping cart details.
• Analyze website traffic and customer behavior.

You can manage or disable cookies through your browser settings.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails and communications.
• Request a copy of the data we hold about you.

To exercise these rights, please contact us at [Your Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you.

10. Contact Us

For any questions about this Privacy Policy, please reach out to us:

📧 Email: pethub@hellokompass.com
📞 Phone: +88 0248811450