Cancellation Policy – Pet Hub

Effective Date: 2-11-2025

At [Your Pet E-Commerce Store Name], we aim to provide a seamless shopping experience. If you need to cancel an order, we’re here to assist you. Please review our cancellation policy below.

1. Order Cancellation Eligibility

You may request an order cancellation under the following conditions:

• The order has not yet been processed or shipped.
• Cancellation requests must be made within [X] hours of placing the order.
• Custom or personalized items cannot be canceled once processing has begun.

2. How to Cancel an Order

To request a cancellation, please:

1. Contact our customer support team at [Your Email] or [Your Contact Number] as soon as possible.
2. Provide your order number and reason for cancellation.
3. Our team will review your request and confirm the cancellation status within [X] business hours.

3. Refund for Canceled Orders

• If your order is successfully canceled, you will receive a full refund to your original payment method within [X] business days.
• If your order has already been processed or shipped, it cannot be canceled but may be eligible for return (refer to our Return Policy).

4. Non-Cancellable Orders

Certain items cannot be canceled once an order is placed, including:

• Perishable goods (pet food, treats, supplements).
• Personalized or custom-made products.
• Clearance or final sale items.

5. Delayed or Failed Cancellation Requests

If your cancellation request is made after the order has been processed, we will be unable to stop the shipment. In such cases, you may initiate a return once the item is delivered (refer to our Return Policy).

6. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page, and significant updates will be communicated to customers.

7. Contact Us

For any cancellation-related queries, please reach out to us:

📧 Email:pethub@hellokompass.com
📞 Phone: +88 0248811450